TechSupport.Ph is our flagship IT solution for medium to large scale businesses. From technical maintenance support
outsourcing; to server and network management - Our highly trained professionals are available at your disposal. Thru our
outsourcing solutions, we can dramatically lower down your operating costs by allowing you to have your own IT
Department for a fraction of a single technical staff’s salary. Our solution also provides a complete line of complimentary services to your existing
infrastructure through auditing, planning, re-design and development. We can help maximize the utilization of your IT systems thus enhancing your
company’s efficiency and productivity. For a fraction of the cost of hiring a single staff, your organization is now backed up by a very
competent team of technical experts that will serve as your IT Department. (**terms and conditions apply)
IT / IS / MIS Managers can now have the option to look outside of their organization for competent resource to fill in any functional areas that is
required.
Concentrate on your core business and let us solve your IT problems.
Technical Support Inclusions:
1.) Virus prevention, detection and removal
a. Virus that will be detected shall be quarantined or will be kept in a separate
location if diagnosed un-cleanable until such virus remover will be available.
b. Viruses will be deleted if diagnosed uncleanable and is considered a threat
that will infect other workstations in the network.
2.) Reinstallation of licensed software programs
(Operating System / MS Office) of client if needed.
3.) Detection and troubleshooting of faulty peripherals
4.)Upgrading and application of software patches
5.) Minor repairs and adjustment
6.) Configuration for optimal performance
7.) Security and corporate policy configuration
8.) Unlimited over the phone consultations
9.) Recommendation of parts needed for repairs and
upgrades but not delivery to and from the suppliers or service centers.
10.) Two(2) Days Network-Scoping
a. System Inventory
b. Internet Connection Speed Check (ISP Benchmarking)
c. Determine IP address block per computer
d. Server Scoping (DHCP, DNS etc…)
11.) Internet Connectivity (Workstations)
a. Utilization report (ISP dependent)
b. Optimization, cache or proxy configuration
12.) Monthly Maintenance Report
outsourcing; to server and network management - Our highly trained professionals are available at your disposal. Thru our
outsourcing solutions, we can dramatically lower down your operating costs by allowing you to have your own IT
Department for a fraction of a single technical staff’s salary. Our solution also provides a complete line of complimentary services to your existing
infrastructure through auditing, planning, re-design and development. We can help maximize the utilization of your IT systems thus enhancing your
company’s efficiency and productivity. For a fraction of the cost of hiring a single staff, your organization is now backed up by a very
competent team of technical experts that will serve as your IT Department. (**terms and conditions apply)
IT / IS / MIS Managers can now have the option to look outside of their organization for competent resource to fill in any functional areas that is
required.
Concentrate on your core business and let us solve your IT problems.
Technical Support Inclusions:
1.) Virus prevention, detection and removal
a. Virus that will be detected shall be quarantined or will be kept in a separate
location if diagnosed un-cleanable until such virus remover will be available.
b. Viruses will be deleted if diagnosed uncleanable and is considered a threat
that will infect other workstations in the network.
2.) Reinstallation of licensed software programs
(Operating System / MS Office) of client if needed.
3.) Detection and troubleshooting of faulty peripherals
4.)Upgrading and application of software patches
5.) Minor repairs and adjustment
6.) Configuration for optimal performance
7.) Security and corporate policy configuration
8.) Unlimited over the phone consultations
9.) Recommendation of parts needed for repairs and
upgrades but not delivery to and from the suppliers or service centers.
10.) Two(2) Days Network-Scoping
a. System Inventory
b. Internet Connection Speed Check (ISP Benchmarking)
c. Determine IP address block per computer
d. Server Scoping (DHCP, DNS etc…)
11.) Internet Connectivity (Workstations)
a. Utilization report (ISP dependent)
b. Optimization, cache or proxy configuration
12.) Monthly Maintenance Report
